"All truths are easy to understand once they are discovered; the point is to discover them." - Galileo Glilei, Italian philosopher, astronomer and mathematician
When dealing with guests, understanding is essential. Empathy, listening, and encouragement all play a part in true understanding. We must all take the time to understand each individual we come in contact with. Understanding involves truly listening to what others have to say, not only with our ears but with our hearts, eyes, and our minds. It's all about putting ourselves in the other person's shoes, understanding their perspective, even if it is not one we share.
Listen to your guests by not interrupting, making eye contact, nodding, and rephrasing their concerns. When you feel understood, your issues begin to dissipate.
Understanding is a skill that can benefit you not only in the workplace, but also within your personal relationships. When you truly listen to your loved ones and tell them that you understand their issues, you'll find those issues to be short-lived. Sometimes the only thing we're looking for when we voice an issue is two simple words from our listener, "I understand."
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