"The world connects not by molecules. It connects through ideas, hopes,
faces, dreams, actions, stories and memories." - Barrie Sanford Greiff,
Psychiatrist
The need to belong seems to be very closely linked with the need to be
understood. Belonging evokes a sense of familiarity, similar to the feeling you
get when you step through the front door of your home. It may evoke a feeling
of security or validity; or even a sense of reason or bearing.
Each of us may encounter our sense of belonging differently. We belong in a
family, a group of friends, a society, a band, an institute, or a neighborhood.
The need to belong can happen in many different ways, but the important thing
to remember is, we all have some need to belong. We need to feel joined in some
way; to feel cherished, or part of something larger than ourselves.
Strive to show your guests and associates that they belong. You will soon begin
to see your organization become much stronger. Everyone will feel secure and
comfortable; but more importantly, they will feel... home.
Monday, December 17, 2012
Tuesday, December 11, 2012
to be understood
"All truths are easy to understand once they are discovered; the point is to discover them." - Galileo Glilei, Italian philosopher, astronomer and mathematician
When dealing with guests, understanding is essential. Empathy, listening, and encouragement all play a part in true understanding. We must all take the time to understand each individual we come in contact with. Understanding involves truly listening to what others have to say, not only with our ears but with our hearts, eyes, and our minds. It's all about putting ourselves in the other person's shoes, understanding their perspective, even if it is not one we share.
Listen to your guests by not interrupting, making eye contact, nodding, and rephrasing their concerns. When you feel understood, your issues begin to dissipate.
Understanding is a skill that can benefit you not only in the workplace, but also within your personal relationships. When you truly listen to your loved ones and tell them that you understand their issues, you'll find those issues to be short-lived. Sometimes the only thing we're looking for when we voice an issue is two simple words from our listener, "I understand."
When dealing with guests, understanding is essential. Empathy, listening, and encouragement all play a part in true understanding. We must all take the time to understand each individual we come in contact with. Understanding involves truly listening to what others have to say, not only with our ears but with our hearts, eyes, and our minds. It's all about putting ourselves in the other person's shoes, understanding their perspective, even if it is not one we share.
Listen to your guests by not interrupting, making eye contact, nodding, and rephrasing their concerns. When you feel understood, your issues begin to dissipate.
Understanding is a skill that can benefit you not only in the workplace, but also within your personal relationships. When you truly listen to your loved ones and tell them that you understand their issues, you'll find those issues to be short-lived. Sometimes the only thing we're looking for when we voice an issue is two simple words from our listener, "I understand."
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